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YOUR ACCOUNT & SUBSCRIPTION

Why does Grofully offer a subscription service?

Regrowing your hair is a lifestyle change, not a quick fix and consistency is key to achieving and maintaining visible growth results over time. With a subscription not only do you help your wallet, but you also help take the worry out of needing to

How do I log into my Grofully account?

You can access your Grofully customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can log in an

How do I add/ change a product or set in my current subscription?

Adding or changing the products in your recurring Grofully subscription is simple. Step 1 - Access your customer portalYou can access your Grofully customer portal in two ways: Click the unique customer portal link sent to you via email or SMS.or Lo

How do I skip an upcoming order/delivery?

Log in to your customer portal to skip a delivery. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to

How do I change the date of my subscription?

Login to your customer portal to adjust the order date. Click Subscriptions and then click on Edit. You will be taken to a page where you can edit the next order date for your subscription. Once you select the new charge date you can click on the Up

How can I change my Grofully subscription?

In order to update details surrounding your subscription, such as products, delivery date, shipping address, etc. you will first need to log in to your account. Login to your customer portal. Click on the Subscriptions tab and select Edit. From her

How do I cancel my Grofully subscription?

In order to cancel your subscription, you will first need to log in to your account. Login to your customer portal. Click Subscriptions and Edit. Scroll down to the bottom of the page and click on the Cancel Subscription button. If required, provide

How can I change my payment information?

To update payment information: Login to the customer portal. Click the Payment Methods tab. Expand the payment method to be adjusted. Click Send update email. If you used PayPal as your payment gateway, you may be able to edit the payment method in

When will I be charged for my Grofuly subscription?

All recurring Grofully orders are processed monthly with payment being automatically withdrawn from your payment preference on the same day as when you originally signed up. You can see and edit this information in your Customer Portal by logging int

Can I change or cancel the order that I’ve already placed?

Unfortunately, orders that have been placed cannot be changed or edited through the Customer Portal. However, if there is an issue where you need to update order information, simply reach out to our Grofully customer service team. You can contact the