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<p>Have a question about your shipment? Our customer service team is standing by waiting to assist. You can speak to any of our helpful customer service agents by emailing them 7 days a week. You can contact them by email, at <a href="mailto:shopsupport@grofully.com" target="_self">shopsupport@grofully.com</a>, webchat or by phone at <a href="tel:1%20800%20559%207691" target="_self">1 800 559 7691</a>.</p>

Have a question about your shipment? Our customer service team is standing by waiting to assist. You can speak to any of our helpful customer service agents by emailing them 7 days a week. You can contact them by email, at shopsupport@grofully.com, w

My shipment never arrived. What should I do?

ORDERS, SHIPPING & RETURNS

What is Grofully?

What makes Grofully different from other hair loss solutions?

Is Grofully backed by science?

Can men and women use Grofully treatments?

ABOUT GROFULLY

When can I expect to start seeing results?

How long will a bottle of Grofully/hair kit last?

What happens if I stop using my Grofully treatments?

What makes the Grofully Treatment Kits unique?

Where are your products made?

What is the difference between the Gold and Premium Product Kits?

Can I purchase individual items without a subscription or kit?

How often should I use the Grofully Shampoo and Conditioner?

Will I see results if I just use the Grofully shampoo and Conditioner?

How is thickening shampoo and conditioner different than regular shampoo and conditioner?

What are the benefits of the Grofully Dietary Supplements?

How often do I need to take the Grofully Dietary Supplements?

How do I store Grofully products?

PRODUCTS & CARE

What is minoxidil?

How often should I apply the minoxidil solution?

Why does the mens regrowth treatment come with a 5% Minoxidil Topical Solution and the womens comes with a 2%  Minoxidil Topical Solution?

How long does it take for minoxidil to work?

Does minoxidil work for beards and receding hairlines?

Is more hair loss normal when starting minoxidil?

If I completely stop using minoxidil, will I keep the new hair?

What are the side effects of using minoxidil?

Who should not use minoxidil?

MINOXIDIL

Why does Grofully offer a subscription service?

How do I log into my Grofully account?

How do I add/ change a product or set in my current subscription?

How do I skip an upcoming order/delivery?

How do I change the date of my subscription?

How can I change my Grofully subscription?

How do I cancel my Grofully subscription?

How can I change my payment information?

When will I be charged for my Grofuly subscription?

Can I change or cancel the order that I’ve already placed?

YOUR ACCOUNT & SUBSCRIPTION

When will I receive my first shipment?

How often will I receive my Grofully treatments?

What is the Grofully Refund & Return policy?

How much is shipping?

How long does it take for my shipment to arrive?

Where does Grofully ship?

How do I update my shipping address?

What causes hair loss?

What type of hair loss is Grofully designed to treat?

Can I use Grofully products on healthy hair to prevent hair loss in the future?

Do you sell hair loss supplements?

ABOUT HAIR LOSS

Can I use Grofully if I’m pregnant or breastfeeding?

Does Grofully work on coloured/processed hair?

How old do you have to be to use Grofully products?

Are there side effects when taking hair loss treatments?

Do I need a prescription to use the Grofully products?

Can I use Grofully products while on other prescriptions?

Is Grofully safe for long-term use?

I’ve started treatment but I’m still shedding hair. Is this normal?

Will Grofully grow hair on other areas of the body?

WELLNESS/SAFETY INFO

How do I speak to a Grofully haircare expert?

My shipment never arrived. What should I do?Updated 2 years ago